Frequently Asked Questions
How do I get to the hotel from the PLS airport?
- Airport Transportation
We recommend a taxi as the most convenient method of transportation to Ports of Call Resort. The rate is USD $36 per couple, The one-way trip from the airport is approximately 15 minutes.
- Car Rental
If you would like to rent a car during your stay, feel free to contact us to help you.Or contact Caicos Wheels. They meet you at the airport with your car. You also receive a discount for staying with us. Caicos Wheels is located on our property.
What are the Front Desk operating hours?
Our front desk is open 24 hours a day, 7 days a week.
Can I check in Early/Checkout late?
Check in time is 3 pm (if rooms are available, we will be happy to register you earlier.)
Check-out time is 11 am. For later check-outs, arrangements are possible; however, they are subject to space availability and a surcharge. Please check with the front desk in advance. If a later check-out cannot be arranged, you may have your luggage stored in our office until you are ready to leave. Please remember to make arrangements with us beforehand.
Is there Concierge Service?
We are more than happy to assist you with information and reservations for activities, car rentals, restaurants etc. Please feel free to email or call us with your questions and requests before your trip or visit us at the front desk while you are on Provo.
Is there Security on property?
Provo is a very safe island. However for guest comfort, we do have night security at both the hotel and plaza.
Is there anywhere to smoke? No Smoking Policy
It is strictly forbidden to smoke inside the rooms or non-designated smoking areas. Failure to respect this policy will result in a USD 250 penalty, which will be charged on your credit card. There is a designated smoking area on property.
Is WIFI internet access included?
WIFI is offered to our guests at Ports of Call Resort both in-room and in most public areas. It is complimentary in the public areas and is included in your room rate for the in-room service. We also offer complimentary use of our 2 guest computers in the lobby.
Upon arrival you will receive the password of our wireless internet access.
How far is the walk to the beach from Ports of Call Resort
Google maps estimated the walk to reach Grace Bay Beach from Ports of Call Resort to be three (3) minutes.
What is the Hotel property layout?
The resort is divided into two sections, the hotel and the Ports of Call plaza shops.
The resort offers 29 Standard rooms and 69 Deluxe guestrooms located in two three-storey buildings (no elevators) set among lush tropical gardens on the north side of the island with an abundance of activities, restaurants, friendly locals and “safe to explore” streets.
The main central building houses the reception, breakfast room, two station business area, public washrooms, bar, pool and table tennis games and a fitness area. The rooms are divided between two, three-story buildings conveniently overlooking the beautifully landscaped pool, hot tub and children's play area. There is a small children's play pool located off the one end of the pool. It is a non-smoking property, however there is a designated smoking area provided.
Should I get Travel & Cancellation Insurance?
We highly recommend all guests protect themselves for losses due to last-minute cancellations or no-shows. Because we are a small, independently owned business, we are not flexible when it comes to collecting fees for last-minute cancellations and no-shows.
Please carefully read our cancellation policy, and consider contacting your insurance agent for travel insurance.
Is on-site Parking included?
Ports of Call Resort's parking for their guests is inclusive. Car parking is subject to availability and strictly at your own risk. Ports of Call Resort does not accept any responsibility for lost, stolen and/or damaged items what-so-ever.
Is there Laundry and Dry Cleaning available?
A washer and dryer for guests' use are located at the rear of the west wing. Tokens and detergent are available from the Front Desk. Dry cleaning and alterations are available at the nearby Pioneer Cleaners outlet just south of the Graceway Gourmet IGA approximately a 2 minute walk from the resort.
Where can I store my Wet-Suit for drying
Individual vented storage lockers are located at the outside rear of each wing and are available for rent for a fee of $5. per day.
If I bring/rent Dive and Kite Boarding Equipment where can I store them?
Kite boarding or other large equipment that can damage or mark the walls is not allowed in the rooms. Individual vented storage lockers are located at the outside rear of each wing and are available for rent at a daily fee of $5 per day.
What does the 4% Resort Fee Include?
The resort fee includes in-room Wifi, enhanced TV Channel offerings, parking, pool and beach towels, beach shuttle service, use of beach chairs and umbrellas, paddle boards and kayaks (as available), and the energy surcharge.
Are pets allowed? Sorry, No